Last Updated: October 2021
Introduction
URNEEDS (“URNEEDS”, “we, “our”) uses cookies on its website. This Cookie Policy explains more about cookies and why we use them. It also explains how you can control and opt out of receiving them.
This policy should be read together with our Privacy Notice which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.
We update this Cookies Notice from time to time in response to changes in applicable laws and regulations, changes to our processing practices and to products and services we offer. When changes are made, we will update the final section of this policy. Please review this Cookie Policy periodically to check for updates.
About Cookies
A cookie is a small text file which may be downloaded to your device when you visit our website. We use cookies to allow our website to function correctly, remember your preferences and to track visitors to our website.
The cookies we use on our website fall into the following categories:
Statistics or Analytics Cookies
We use cookies to collect information about the use of our website by visitors such as the pages they visit most often, how they arrived at our website and associated information. We use these cookies to learn more about how our website is used to identify problems and areas for improvement.
Functionality Cookies
Functionality cookies remember the choices you make when you visit our website. This includes, for example, your consent to the use of cookies on our website.
Marketing or Targeting Cookies
These are cookies placed by third parties on our website which record your visit to our website, the pages you have visited and the links you have followed. They use this information for advertising purposes.
Learn More About Cookies
For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see details in the table below.
For further information on cookies generally, including how to control and manage them, please visit www.aboutcookies.org or www.allaboutcookies.org.
Cookie Sharing with Third Parties
We may use third party cookies on our website from time to time. For example, we use Google who may share the information they collect with third parties for the purposes of targeted advertising. Please visit their privacy policies for more information, using the links set out in the table below.
Cookies Used by URNEEDS
The cookies we use on our website and their purposes are as set out in the following table:
| Set By | Cookie Name | Purpose |
|---|---|---|
| Google Analytics | _ga , _gat, _gid, collect | used for monitoring site performance, and key site metrics, to help understand user behaviour on the website and identify any problem areas |
| Acoustics | cm, CoreID6 , xxxxxxxx_clogin, cmTPSet | used for monitoring site performance, and key site metrics, to help understand user behaviour on the website and identify any problem areas |
| IBM Tealeaf | TLTSID | used for monitoring site performance, to help understand user behaviour on the website and identify any problem areas to fix, via session recordings |
| Communicator | __ccCtCookie | to facilitate analytics from our email marketing program |
| Peerius | peerius_ | to provide an optimal onsite experience, serving product recommendations, relevant to personal browsing behaviours |
| Kenshoo | kenshoo_id | to help optimise our paid media advertising |
| Affiliates AWIN/CF | bId, aw*****, | to track referral sales from affiliate websites, so that commissions / cash backs are correctly attributed |
| Google AdWords Conversion | IDE | to help optimise our paid media advertising |
| Vivocha | a/URNEEDS/api/vvct | to provide web chat for customer service |
| Usabilla | __hssc, optimizely_, __hstc | to capture customer feedback pre and post purchase |
| Eggplant RCI | SCOGID, SCOSID | for monitoring site speed and website loading times, understanding speed by device and connection types |
| Maxymiser | mm_, mmapi | for optimal onsite experience, serving differing experiences to test developments to improve conversion |
| AWS | aws* | website cloud hosting |
| Hybris SAP | JsessionsID, URNEEDSCookieDirective, visited | linked to site hosting and web platform |
| Cloudflare | _cf* | web application firewall and CDN, to protect and serve content |
| Tealium | utag_main | tag manager |
Changing Your Cookies Preferences
You can manage your cookie preferences, or you can allow or block cookies by activating the setting on your browser that permits you to change the setting of all or some cookies. Please note that disabling cookies may affect the availability or functionality of our website. Most of the website will function normally, however, functions that rely on cookies such as the use of our web chat will be disabled.
If you would like more information on how to manage cookies on some popular browsers, please click on the links below.
Contact Us
Please contact using the details set out in our Privacy Notice if you have any questions about this Cookie Policy or the information we hold about you.
