Urneeds Catering Equipment operates a 14-day money-back guarantee for most products.

If you are not completely satisfied with your purchase you can return it to us within 14 days of purchase, the item/s must be unused, in its original packaging, fully un-tampered with, and fully inspected by our warehouse manager before a refund or replacement is made to you, whichever you prefer.

A minimum re-stocking charge of 25% will be charged for most items, this will depend on the size and weight, this will include all heavy cooking and refrigeration appliances and will be at the discretion of Urneeds.

Damaged or unchecked items must be reported to us with 24hrs of the goods being delivered to you.

PLEASE NOTE; Spares & Special-order items like stainless steel items including tables, sinks, canopies, and furniture or non-stock items that are made to order cannot be returned to us.

Crockery, Glassware, Cutlery, Chef Knives, and all A-Grade items are also excluded from being returned to us. Goods that have been opened, marked/soiled, damaged, or used will only be entitled to a partial refund (not exceeding 70% of the purchase price) after assessment by Urneeds.

If returning clothing or shoes they must be in the original packaging, folded, and presented in the manner in which you received them, no damaged packaging can be accepted.

If you need to return an item please log into your account within the said time limit and request your return or email sales@urneeds.co.uk.